Privacy Policy - Chiswick Cleaners

At Chiswick Cleaners, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services.

1. Introduction

Your privacy is paramount to us. This policy explains our practices regarding the collection and use of your personal information through our cleaning services.

2. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, phone number, email address.
Service Details: Information about the cleaning services you require.
Payment Information: Credit/debit card details, billing address.
Usage Data: Information on how you access and use our services.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: Process your orders and deliver the cleaning services.
Customer Support: Respond to your queries and provide assistance.
Billing and Payments: Manage transactions and billing processes.
Improving Services: Analyze data to enhance our offerings and user experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligations: Compliance with legal requirements.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our business, provided they agree to keep your information confidential.

5.1. Third-Party Service Providers

These include payment processors, IT service providers, and other partners who support our operations.

5.2. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server infrastructure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Restriction: Request restriction of processing your data.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to the processing of your data.

9. Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that any such transfers comply with applicable data protection laws.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you promptly and take appropriate measures to mitigate any potential harm.

14. Policy Enforcement

We enforce this Privacy Policy through internal audits, compliance checks, and by holding our employees accountable for following our data protection practices.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Chiswick Cleaners operates.

16. Feedback

We welcome any feedback or questions you may have about our Privacy Policy. Your input helps us improve our services and security practices.